StellarCare NW Limited

Last updated: 26 May 2025

At StellarCare NW Limited (“we,” “our,” “us”), we are committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect data, and your rights under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Who We Are

StellarCare NW Limited is a provider of professional home care services based in the UK.

Contact for Privacy Matters:
📧 info@stellarcarenw.co.uk

2. What Data We Collect

We collect and process personal information in the following circumstances:

a) Employees and Job Applicants

Name, contact details, work history, references, and other recruitment-related information.

b) Website Visitors

Non-identifiable data through cookies and analytics tools (e.g. pages visited, browser type, time spent).

Note: We do not collect personal data from service users or their families at this time.

3. Lawful Basis for Processing

We process personal data only where we have a lawful basis, including:

Performance of a contract (e.g. recruitment or employment contracts)
Legal obligations (e.g. employment law compliance)
Legitimate interests (e.g. maintaining website security and improving user experience)

Where special category data is collected (e.g. health data in employment contexts), we rely on UK GDPR provisions allowing processing for employment or regulatory compliance.

4. How We Use Personal Data

We use your data for purposes including:

Recruitment and employment administration
Compliance with legal and regulatory obligations
Responding to enquiries submitted via our website
Website usage analytics and security

5. Sharing Your Information

We do not routinely share data with third parties, except in the following cases:

Use of a secure care management app with its own encrypted data servers
As required by law (e.g. to comply with employment or tax regulations)

We do not share your information with NHS bodies, local authorities, or external payroll or HR providers.

6. Data Security

We take appropriate security measures to protect your information, including:

Encrypted data storage systems
Secure access controls for authorised personnel only
Regular review of digital safeguards

7. Retention of Data

We retain employee and applicant data for a period of 3 years from the end of employment or application. Website analytics data is retained in line with cookie provider defaults (e.g. Google Analytics).

8. Your Rights

Under the UK GDPR, you have rights to:

Access a copy of your data
Request rectification or deletion
Object to processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact:
📧 info@stellarcarenw.co.uk

9. Cookies and Website Tracking

We use cookies to enhance website performance and analyse visitor activity. By continuing to browse our website, you consent to the use of cookies.

You can manage cookie settings through your browser at any time.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in legal obligations or business practices. Please check this page periodically for updates.